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Delivery Time
How long does delivery take?
It depends on the service you choose — same-day delivery arrives the day you book, while Europe-wide delivery typically takes 2-5 business days. Check the Services page for exact estimates per service.
Can I get something delivered outside business hours?
Same-day and express deliveries booked before your city's cutoff are prioritized, but delivery windows are generally within our stated business hours.
Insurance
Is my package insured?
Insurance is available on request for international shipments and any package with a declared value. Let us know when booking.
Lost Packages
What happens if my package is lost?
Contact support immediately with your tracking number. Insured packages are compensated per the declared value; all cases are investigated promptly.
Payments
What payment methods do you accept?
We support Paystack, Flutterwave, debit/credit cards, and direct bank transfer.
Do I pay before or after delivery?
Most services are paid at booking. Cash-on-delivery is available for select e-commerce deliveries — ask when booking.
Pickup Schedule
How do I schedule a pickup?
Use the Book a Delivery page — choose your preferred pickup date and we will confirm a pickup window shortly after.
Can I reschedule a pickup?
Yes — contact support with your booking reference as early as possible and we will adjust the pickup window.
Tracking
How do I track my shipment?
Enter your tracking number on the Tracking page. You will see the current status, last known location, and estimated delivery date.
When will I get a tracking number?
A tracking number is generated once your booking is confirmed and a courier is assigned, usually within minutes of booking.